Data Protection

Legal Notice

Access to the website www.hotelcondesa.com grants the status of USER and implies full and unconditional acceptance, from such access and/or use, of this legal notice and the privacy policy in its latest version, without prejudice to the General Terms and Conditions of Contracting that, where applicable, must be complied with. Therefore, we recommend that you read these documents before using the functionalities offered by this website, as well as each time you access it, since we reserve the right to change, modify, add or delete any part of these conditions at any time. Mere access to this website does not imply in any way the existence of a commercial relationship between the user and the website.

I. WEBSITE OWNER

For the purposes of Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the following information is provided regarding the owner of this website:

Website Owner: Enigma Hotelera de Gestión S.L. (hereinafter HOTEL CONDESA)

Registered Address: Gremi de Pagesos No. 4, 1st Floor, Polígono Son Castelló, 07009 Palma (Illes Balears).

C.I.F.: B-16553125

Registration Details: Registered in the Commercial Registry of Palma de Mallorca. Registration number 1, volume 2741, folio 1, section, sheet 83031. - Hotel establishment, registered in the general registry of tourist establishments in the Balearic Islands and in the Insular registry of Mallorca.

In addition to the registered address, the following channels are available for users to submit their requests, questions, or complaints:

Website contact form
Phone: +34 971 89 01 19
Email: condesa@hotelcondesa.com

II. TERMS OF USE

1. Introduction. HOTEL CONDESA provides information about its tourist accommodation services on this website, allowing users to request information and book their stay directly online. By accessing and using this website, you agree to be bound by the following conditions, so we recommend reading this section carefully before navigating.

2. User Obligations. Users agree to use this website lawfully, in accordance with the provisions of these terms, and in a way that does not harm the rights or interests of HOTEL CONDESA or third parties. By way of example and in no case limiting or excluding, the User also agrees to: - Not engage in illegal activities or those contrary to public order or good faith; - Not attempt to access, modify, manipulate, and, if applicable, use other Users’ accounts; - Not use the data published on the website to send unsolicited communications (spam); - Not introduce or disseminate false, misleading, ambiguous, or inaccurate information or content on the website that may mislead recipients of the information, nor disseminate content of a racist, xenophobic, pornographic nature, advocating terrorism, or violating human rights or those of minors; - Not carry out actions that imply or involve a violation of the intellectual property rights of HOTEL CONDESA or third parties; - Not cause damage to the physical and logical systems of HOTEL CONDESA, its suppliers, or third parties; - Not introduce or disseminate computer viruses or use any other physical or logical systems that may cause the aforementioned damage; - Not remove, alter, bypass, or manipulate any protection device or security system installed on the pages of this website.

3. Disclaimer of Liability. This website is provided “as is,” and its use is at the sole risk of the User. Therefore, neither HOTEL CONDESA, nor its administrators, employees, suppliers, or collaborators shall be liable for any damages, whether direct or indirect, resulting from the use of the website. HOTEL CONDESA expressly excludes, to the fullest extent permitted by law, any type of warranties, whether express or implied. HOTEL CONDESA does not guarantee the availability and accessibility of the website, although it will make all reasonable efforts in this regard. Occasionally, interruptions may occur for the time necessary to perform the corresponding maintenance operations. HOTEL CONDESA is not responsible for any damages caused by interferences, interruptions, computer viruses, telephone failures, or disconnections due to external factors beyond its control; delays or blocks in the use of this electronic system due to deficiencies or overloads in the data processing center, telephone lines, the Internet system, or other electrical systems; nor for any other alteration that may occur in the Users’ Software or Hardware. HOTEL CONDESA does not guarantee the absence of viruses, malware, trojans, or other elements that may cause alterations in the User's computer system, documents, or files, excluding any liability for damages of any kind caused to the User for this reason. Similarly, HOTEL CONDESA shall not be responsible for damages caused by third parties through unauthorized intrusions beyond its control. It shall also not be liable for damages resulting from the use or misuse of the website's content, nor for consequences that may arise from errors, defects, or omissions in the content provided by Users or other third parties. HOTEL CONDESA does not assume any obligation or responsibility for services it does not directly provide.

4. External Links. HOTEL CONDESA shall not, under any circumstances, assume responsibility for the contents of links belonging to external websites, nor guarantee the technical availability, quality, reliability, accuracy, breadth, truthfulness, validity, or legality of any material or information contained in these hyperlinks or other Internet sites. Likewise, the inclusion of these external connections does not imply any type of association, merger, or participation with the linked entities.

5. Passwords. Passwords to access registered user accounts are personal, confidential, and non-transferable. Registered users are solely responsible for maintaining the confidentiality and security of their account and assume full responsibility for any consequences arising from activities conducted through it. Users agree to immediately notify HOTEL CONDESA of any security breaches involving their account.

6. Denial of Access and Account Cancellation. HOTEL CONDESA reserves the right to deny access to the website, as well as suspend or cancel user accounts of those who violate these terms; in case of unforeseen technical or security issues; due to prolonged inactivity of the account; or in compliance with police, judicial, or administrative orders. Such cancellation or suspension shall be carried out at HOTEL CONDESA’s sole discretion and will not entitle the user to any compensation.

7. Processing of Personal Data. Users consent to the processing of their personal data to the extent and under the terms outlined in our privacy policy, which is available on the homepage of the website and is incorporated into these terms by reference. In this policy, users will find information on how to exercise their rights to access, delete, restrict, and rectify their personal information, as well as their rights to object to processing and data portability.

8. Intellectual Property and Copyright. Without prejudice to content over which third parties hold intellectual property rights, the intellectual property rights of the website, domain name, source code, design, navigation structure, and elements contained therein (including but not limited to images, sound, audio, video, software, texts, trademarks, logos, color combinations, structure, and design) belong to HOTEL CONDESA, which has exclusive rights to their exploitation in any form, including reproduction, distribution, public communication, and transformation, in accordance with the applicable Intellectual Property Law. The reproduction, distribution, and public communication, including the availability mode, of all or part of the website's content on any medium and by any technical means are expressly prohibited without the authorization of HOTEL CONDESA or, where applicable, of the third parties holding intellectual property or copyright over the affected content. However, users may view elements of this website and may print, copy, and store them on their computer’s hard drive or any other physical medium, provided that such use is exclusively for personal and private purposes. Any entities or individuals wishing to establish a link to this website with prior authorization from its owner must ensure that such a link provides access to the website or service only without reproducing its content and services.

9. Nullity of Clauses. If any clause of these terms of use is declared null and void, such nullity shall only affect that specific provision or the portion declared void, while the remaining terms shall continue in full effect, and the nullified provision or affected portion shall be deemed not to exist.

10. Acceptance. Access to and use of the website necessarily imply that all of these terms of use are expressly accepted by you.

11. Applicable Law and Jurisdiction. Without prejudice to the rights recognized for consumers under Royal Legislative Decree 1/2007 of November 16, this website shall be governed by Spanish law, excluding its conflict-of-law rules. Any dispute arising from its use or related services shall be subject to the jurisdiction of the competent Courts and Tribunals based on the domicile of the website owner, with users expressly waiving their own jurisdiction if they have one.

The European Commission provides an online dispute resolution platform for consumers, which can be accessed through the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Version 1.0 – February 2019

Data Protection

PRIVACY POLICY

Last modification: February 2019

This privacy policy applies to the website www.hotelcondesa.com (hereinafter, the Website). Please read it carefully. It contains important information about the processing of your personal data and the rights granted to you under current regulations.
We reserve the right to update our privacy policy at any time due to business decisions, as well as to comply with possible legislative or jurisprudential changes. If you have any questions or need clarification regarding our privacy policy or your rights, you can contact us through the channels indicated below.
You declare that the data you provide to us, now or in the future, is correct and truthful and commit to informing us of any modifications to it. If you provide personal data of third parties, you agree to obtain prior consent from the affected individuals and to inform them about the content of this policy.
In general, fields marked as mandatory in our forms must be completed to process your requests.

1. Who is responsible for the processing of your data?
Unless specifically indicated otherwise, the entity responsible for processing the data collected on this Website is Enigma Hotelera de Gestión S.L. (hereinafter, HOTEL CONDESA), located at Gremi de Pagesos No. 4, 1st floor, Polígono Son Castelló, 07009 Palma (Illes Balears), condesa@hotelcondesa.com.

2. What personal information do we obtain?
The data we process is obtained from:
• Forms you complete and requests you submit on the Website. We also process data included in requests and inquiries received via email. The categories of data we typically process include:
• Identifying and contact details, such as ID or passport number;
• Personal characteristics, such as language, gender, date of birth, and nationality;
• Economic and transaction data;
• Data generated through your use of social networks, which you have chosen to share with us (such as likes and comments).

3. What do we use your data for?
We process user data to manage our relationship with them, respond to inquiries and requests, handle bookings and provide requested services, administer and manage the security of the Website, and comply with our legal obligations. This data is also processed for analytics and quality improvement purposes. Additionally, we may use your data to send commercial communications.

4. Who can we share your data with? Your data will only be shared with third parties when required by law, with your consent, or when your request necessitates such communication.

5. Legal Basis for Processing The basis for processing your data is the management of the legal relationship established with you, booking management, provision of requested services, and compliance with legal obligations, particularly regulations applicable to tax and tourism matters. The following processing activities are based on legitimate interest:
• Website security management is based on our legitimate interest in ensuring the security of our systems.
• Statistics and quality control are based on our legitimate interest in evaluating our services.
• The sending of commercial communications is based on our legitimate interest in promoting our products or services, as well as your consent to receive such communications.

6. How long do we retain your data?
Generally, we retain your data for the duration of our relationship with you and, in any case, within the time limits established by applicable legal provisions, such as those relating to accounting, tax, and tourism regulations. We also retain data as needed to manage potential responsibilities arising from processing. Your data will be deleted once it is no longer necessary or relevant for the purposes for which it was collected. Access logs to restricted areas of the website will be deleted after one month. Browsing-related data will be deleted once the connection ends and statistics are compiled. Commercial data will be retained until you request its deletion.

7. What are your rights? You have the right to obtain confirmation of whether we are processing your personal data and, if so, access it. You may also request that your data be corrected if it is inaccurate or completed if it is incomplete, as well as request its deletion when, among other reasons, it is no longer necessary for the purposes for which it was collected. In certain circumstances, you may request restriction of the processing of your data. In such cases, we will only process the affected data for the establishment, exercise, or defense of claims or to protect the rights of other individuals. Under certain conditions and for reasons related to your specific situation, you may also object to the processing of your data. In this case, we will stop processing your data unless we have compelling legitimate grounds that override your interests or rights and freedoms or for the establishment, exercise, or defense of claims. Additionally, under certain conditions, you may request the portability of your data so that it can be transmitted to another data controller. You may revoke the consent given for specific purposes without affecting the legality of processing based on the consent provided prior to its withdrawal. To request removal from commercial communications processing, you can send an email to the following address: XXXX@XXX.XX You also have the right to file a complaint with a data protection authority. To exercise your rights, you must send a request accompanied by a copy of your national identification document or another valid document to our Data Protection Officer at the addresses listed in the "Who is responsible for processing your data?" section. You can find more information about your rights and how to exercise them on the Spanish Data Protection Agency’s website at www.aepd.es

By booking our services, you authorize us to transfer your personal data to the company FLEXMYROOM INSURETECH, S.L., located in Benidorm (03503 – Alicante), Calle Gerona, 13, Local CA 18, with tax ID number B42687616, solely for the purpose of protecting your booking through their insurance services. Only strictly necessary data for activating the insurance (name, surname, identification number, postal address, and contact details) will be shared in our common interest. This entity will delete your personal data once the service has been completed and all legally established deadlines have been met. You may exercise your rights to access, rectify, delete, restrict processing, data portability, object to processing, and avoid automated decision-making at the email address datos@flexmyroom.com

AGENCY PRIVACY POLICY

Last modification: February 2019

This privacy policy applies to the online sales platform for agencies at www.hotelcondesa.com (hereinafter, the Website). Please read this policy carefully. It contains important information about the processing of your personal data, the rights recognized under current regulations, and your obligations. We reserve the right to update our privacy policy at any time due to business decisions, as well as to comply with possible legislative or jurisprudential changes. If you have any questions or need clarification regarding our Privacy Policy or your rights, you can contact us through the channels indicated below. You declare that the data you provide to us, now or in the future, is correct and truthful, and you commit to informing us of any modifications to it. If you provide personal data of third parties, you agree to obtain prior consent from the affected individuals and to inform them about the content of this policy. In general, fields marked as mandatory in our forms must be completed to process your requests.

Who is responsible for processing your data?

Unless specifically indicated otherwise, the entity responsible for processing the data collected on this Website is Enigma Hotelera de Gestión S.L. (hereinafter HOTEL CONDESA), Gremi de Pagesos No. 4, 1st Floor, Polígono Son Castelló, 07009 Palma (Illes Balears), condesa@hotelcondesa.com.

What personal information do we obtain?

We process the data obtained from:

User account creation requests.
Forms you complete and requests you submit.
Information generated through the contractual relationship.

The categories of data we process include:

Identifying and professional contact details.
Personal characteristics, such as language.
Transaction data related to goods and services.

What do we use your data for?

HOTEL CONDESA processes user data for:

Managing relationships with users.
Responding to requests and inquiries.
Processing reservations.
Administrating and managing website security.
Compliance with legal obligations, statistics, and quality assessment.

Who can we share your data with?

User data will only be shared with third parties for:

Legal obligations.
User consent.
Management and control of the contractual relationship (e.g., with the agency).

Legal Basis for Processing

The basis for processing your data includes:

Managing the legal relationship established with you.
Providing requested or contracted services.
Compliance with legal obligations (accounting, tax, and tourism).
Website security management based on legitimate interest.

How long do we retain your data?

Data will be retained for:

The duration of our relationship with you.
The time limits established by applicable legal provisions.
The time necessary to manage responsibilities arising from processing.

Browsing information will be deleted once the web session ends.

What are your rights?

You have the right to:

Request access, rectification, deletion, or limitation of processing of your data.
Object to processing based on your specific circumstances.
Request data portability to another controller.
Revoke consent at any time.
Submit a complaint to the Spanish Data Protection Agency.

To exercise your rights, send a request along with a copy of your ID to the address indicated in the Who is responsible for processing your data? section.

What are your obligations?

Use of the Website implies unconditional acceptance of:

The terms of use and privacy policy.
Compliance with the General Data Protection Regulation (REGULATION (EU) 2016/679).

Users commit to:

Complying with the information duties under Data Protection regulations.
Requesting consent for data processing for advertising purposes.
Ensuring the confidentiality of personal data processed.

Personal information available on the Website may only be used for managing reservations and providing contracted services.

Cookies Policy

We use cookies on this Website. If you continue to use our website without disabling cookies, you consent to their installation.

What is a cookie?
A cookie is a file that websites transfer to the devices that connect to them. While cookies often serve purely technical purposes, they can also store and retrieve information about a user’s browsing habits or their device. Depending on the information they contain and how users interact with their device, cookies may be used to recognize them. Some cookies are controlled and managed by the website owner (known as “first-party cookies”), while others are managed by third parties (known as “third-party cookies”), for example, when these provide an integrated tool or functionality for the website. Certain cookies expire once the browsing session ends (session cookies), while others remain stored on the user’s device and can be accessed for a longer period (persistent cookies).

What types of cookies do we use and why?
On this Website, we use the following types of cookies:

1. Essential technical cookies
We use technical cookies to provide the services requested by our users. These cookies are essential for browsing and using various website features, such as traffic control and data communication, session identification, access to restricted sections, storing information provided during the sign-up or booking process, using security features during browsing, storing content for streaming videos or audio, and sharing content on social networks.

2. Personalization cookies
To optimize user experience, we use personalization cookies that allow us to configure the website and its services according to user preferences or the general characteristics of their device, such as browser type and version, installed operating system, etc. These cookies are used, for example, to remember parameters selected by users during their visits, tailor website content based on their language or location, or maintain authentication status for registered users.

3. Analytics cookies
Analytics cookies measure and analyze website activity to create user browsing profiles. We use GOOGLE ANALYTICS and HOTJAR cookies to collect anonymous and aggregated statistics, helping us understand how users interact with our website, enabling us to improve and adjust it to their preferences. GOOGLE ANALYTICS is a service provided by Google, Inc., located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. More information about GOOGLE ANALYTICS and its cookies is available at the following links: - https://support.google.com/analytics/answer/6004245 - http://www.google.com/intl/en/policies/privacy/ You can disable GOOGLE ANALYTICS cookies by installing Google’s opt-out browser extension at: https://tools.google.com/dlpage/gaoptout?hl=en HOTJAR is a tool provided by Hotjar Ltd, located at Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Tel. +1 (855) 464-6788. More information on how HOTJAR cookies work can be found here: https://www.hotjar.com/cookies You can disable HOTJAR cookies following the instructions provided at: https://www.hotjar.com/opt-out Typical browsing data collected for analytics includes: - The domain name of the internet provider (ISP) and/or IP address used to access the network. For example, a user from provider "xxx" would be identified only by the domain "xxx.com" and/or their IP address. This helps us compile statistics about the regions and servers that access our website most frequently. - The date and time users access our website, allowing us to determine peak hours and adjust settings to prevent overload issues. - The referring URL leading users to our site, helping us evaluate the effectiveness of links and banners directing traffic to our server. - The number of daily visitors to each section, enabling us to identify the most popular areas and enhance content accordingly for a more satisfying user experience.

Are cookies anonymous?
Cookies do not contain information that can, by itself, identify individual users. For us, the information obtained can only be associated with a specific user if they are logged into our website. If this is the case, the data will be processed in accordance with our privacy policy, always adhering to personal data protection regulations. At any time, affected users can exercise their right to access, rectify, or delete their data, as explained in our privacy policy.

How can I manage cookies?
Users have the option to refuse cookies, delete them, or receive notifications about cookie placement by configuring their browser settings. To learn how to manage cookies in your browser, consult its help section. For your convenience, below are links provided by the developers of major browsers with information on managing cookies: - Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&utm_source=chatgpt.com - Edge: https://support.microsoft.com/en-us/topic/enable-cookies-6b018d22-1d24-43d9-8543-3d35ddb2cb52?utm_source=chatgpt.com - Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences - Safari: https://support.apple.com/kb/index?q=manage+cookies&src=globalnav_support&type=organic&page=search&locale=en_US If cookies are disabled, certain features of the website may not function correctly. To opt out of third-party advertising cookies, users can visit the Network Advertising Initiative opt-out page (NAI): https://thenai.org/.

Reservation Conditions

GENERAL TERMS AND CONDITIONS OF RESERVATION AND/OR PURCHASE. CONTRACTING CONDITIONS.

1. Who is responsible for processing your data?
Unless specifically indicated otherwise, the entity responsible for processing the data collected on this Website is Enigma Hotelera de Gestión S.L. (hereinafter HOTEL CONDESA), Gremi de Pagesos No. 4, 1st Floor, Polígono Son Castelló, 07009 Palma (Illes Balears), condesa@hotelcondesa.com.

Through our online reservation service, you are contracting a tourist accommodation booking, a service subject to the following conditions:

These General Conditions establish, along with other terms and conditions, the legal framework governing the contracting of hotel accommodation services made through the website www.hotelcondesa.com. This website belongs to Enigma Hotelera de Gestión SL, with tax ID B-16553125, registered address at Gremi Pagesos, 4 (07009) - Palma de Mallorca, Telephone: +34 971 89 01 19, Email: condesa@hotelcondesa.com. The company is registered in the Commercial Registry of Palma de Mallorca, under registration number 1, volume 2741, folio 1, section, sheet 83031.

Before initiating the contracting process, the company provides the following information in a clear, accessible, and free manner:

The steps required to accept these general contracting conditions.
Electronic archiving of these general contracting conditions, accessible at any time.
The company provides technical means for the customer to identify and correct errors.
The language in which these general contracting conditions are formalized is Spanish.
Prior to the start of the contracting process, the company provides the customer with the general conditions for storage and reproduction.
Online contracting of services offered through the website is subject to the website's legal notice.
These General Conditions comply with current legislation.
Purchasing accommodation services through the website implies full acceptance of these General Contracting Conditions.
The company informs users that the contracting procedures are those described in these conditions and those specified on the website during browsing.
All information provided during the contracting process will be stored by the company.
By submitting their data, the customer gives explicit consent for processing their personal data for the accommodation booking.
The customer contracts hotel accommodation services from the company, which agrees to provide the selected services.
The company reserves the right to unilaterally modify these conditions.

I.- SELLER IDENTIFICATION.

The seller of the services contracted by the user is Enigma Hotelera de Gestión SL, a company providing hotel accommodation services.

The website www.hotelcondesa.com is registered under Enigma Hotelera de Gestión SL. The registered trademark belongs to the entity.

II.- PURPOSE OF CONTRACTING CONDITIONS.

These contracting conditions set the terms for selling and/or booking services via the website www.hotelcondesa.com. The purchase of any services and/or products by the buyer implies acceptance and adherence to these General Conditions in full.

III.- PURCHASE AND/OR RESERVATION PROCEDURE.

Contracting services must be done by selecting the specific type of accommodation desired, using the booking tools available on the website.

Upon acceptance, the user becomes a Customer of the company as described in these General Conditions. It is recommended that users/customers read these conditions carefully and print or save the document in electronic format.